Online Store Regulations

§ 1

Preliminary provisions

  1. The Dress Your Puppyonline store, available at the Internet address www.dressyourpuppy.pl, www.dressyourpuppy.eu, is run by Ewelina Mysiak conducting business activity under the company Dress Your Puppy, entered into the Central Register and Information on Economic Activity (CEIDG) kept by the minister competent for economy, VAT Registration Number 8512970941, Company ID 380128330.

consumer 2. These Regulations apply to both Customers and Entrepeneurs who use the Online Store and sets out the rules for using the Online Store as well as the rules and procedure for concluding Sales Agreements with the Customer at a distance through the Store.

§ 2

Definitions

  1. Customer - a natural person concluding an agreement with the Seller within the framework of the Store, the subject of which is not directly related to its business or professional activity.

  2. Seller - a natural person running a business under the name Dress Your Puppy Ewelina Mysiak, entered in the Central Register and Information on Economic Activity (CEIDG) kept by the Minister of Economy, VAT Registration Number 8512970941, Company ID (REGON)380128330.

  3. Customer - any entity making purchases through the Store.

  4. Entrepreneur - a natural person, a legal person and an organizational unit which is not a legal person, the separate law of which grants legal capacity, carrying out on its own behalf a business activity that uses the Store.

  5. Store - an online store run by the Seller at the website address www.dressyourpuppy.pl, www.dressyourpuppy.eu

  6. Distance agreement - an agreement concluded with the Customer as part of an organized system of concluding distance agreements (as part of the Store), without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication up to and including the conclusion of the agreement.

  7. Regulations - these Regulations of the Store.

  8. Order -Customer's statement of intent expressed by filing out the Order Form and aiming to conclude the Agreement of Sale with the Seller.

  9. Account - the customer's account in the Store, it collects data provided by the Customer and information about Orders placed by him in the Store.

  10. Registration form - form available in the Online Store which enables creation of an Account.

  11. Order form - an interactive form available on the website of the Online Store that enables submition of orders, in particular by adding Products to the cart and determining the conditions of the Agreement of Sale, including payment and method of delivery.

  12. Cart - an element of the Store's software, in which the Products selected by the Customer, for purchase are visible, and in which it is also possible to determine and modify the Order data, in particular the quantity of products .

  13. Product - a movable item available in the Online Store which is the subject of the Sale Agreement between the Customer and the Seller .

  14. Sale Agreement - an agreement of selling a Product to be concluded or concluded between the Customer and the Seller through the Online Store. The Sale Agreement also means - applying to the features of the Product - an agreement for the service agreement and an agreement of supply of services.

§ 3

Contact with the Store

  1. Seller's address:  al. Papieża Jana Pawła II, nr 48, lok. 11, 71-445 SZCZECIN

  2. Seller's e-mail address: info@dressyourpuppy.pl

  3. Seller's telephone number: +48 720703667

  4. Seller's bank account number 34 2130 0004 2001 0958 9748 0001

  5. The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.

  6. The Customer may communicate by phone with the Seller between 10:00-18:00

§ 4

Technical requirements

To use the Store, including to view the Store's assortment and to place orders for Products, are needed:

  1. terminal device with access to the Internet and a chrome web browser, mozilla firefox, edge etc.

  2. active e-mail account,

  3. enabled cookies,

  4. FlashPlayer installed.

§ 5

General information

  1. The Seller, to the fullest extent permitted by law, shall not be liable for any disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.

  2. Viewing the Store's assortment does not require creating an Account. Placing orders by the Customer for Products of the Store's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be carried out without creating an Account.

  1. Prices of the goods are gross prices in PLN (value-added tax included).

  1. The final (total) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store's pages when placing the Order, including when expressing the will to be bound by the Sale Agreement.

  2. In the case of an Agreement involving a subscription or provision of services for an indefinite period, the final (total) price is the total price including all payments for the accounting period.

  3. If the nature of the subject of the Agreement does not allow, judiciously judging, to calculate the amount of the final (total) price in advance, information on the manner in which the price will be calculated, as well as about charges for transport, delivery, postal services and other costs will be provided in the Store in the Product description.

§ 6

Creating an Account in the Store

  1. To create an Account in the Store, please complete the Registration Form. It is necessary to provide the following data Name, Surname, Shipping address, telephone number and e-mail address.

  2. Creating an Account in the Store is free.

  3. Logging in to the Account is done by entering login and password set in the Registration Form.

  4. The Service User has the ability to, at any time and without giving any reason, delete the Account by sending a relevant request to the Seller, in particular via e-mail or in writing to the addresses provided in § 3.

§ 7

Order Placement Rules

In order to place an Order:

  1. log in to your account on the Store's website (optional);

  2. select the Product being the subject of an Order, and then click the 'Add to Cart' button (or equivalent);

  3. log in or use the option of placing an Order without registration;

  4. if the option of placing an Order without registration was selected - complete the Order Form by entering the recipient's details of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter invoice data, if different from the recipient's data,

  5. click 'Order and pay' / click 'Order and pay' and confirm the order by clicking the link sent in the email,

  6. choose one of the available payment methods and depending on the method of payment, pay for the order within a specified period, subject to § 8 point 3.

§ 8

Offered delivery and payment methods

  1. The Customer may use the following methods of delivery or collection of the ordered Product:

  1. Personal collection available at: al. Papieża Jana Pawła II, nr 48, lok. 11, 71-445 Szczecin

  1. The customer can use the following payment methods:

  1. Payment by bank transfer to the Seller's account

  2. Electronic payments

  3. Payment by card.

3. Detailed information on delivery methods and acceptable payment methods can be found on the Store's website.

§ 9

Performance of the Sale Agreement

  1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has made the Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.

  2. The Seller, in response to the Order, immediately sends confirmation that he received the Order and began its verification. The Sale Agreement is concluded with the confirmation of the order, that is, to receive the message of the Customer mentioned. The Seller sends the Customer a confirmation of receiving of the Order and its accepting as well as confirmation of the Sale Agreement. Upon receipt of the above e-mail the Customer is entered into the Sale Agreement with the Seller.

  3. If selected by the Customer:

  1. payment by bank transfer, electronic payment or payment by card, the Customer is obliged to make payment within..... days since the date of the Sale Agreement - otherwise the order will be canceled.

  2. cash payment when picked up personally, the Customer is obliged to make payment within..... days since the date of being notified about the package's readiness for pickup.

  1. If the Customer has chosen a delivery method other than personal collection, the Product will be sent by the Seller within the time specified in its description (subject to subparagraph 5 of this paragraph), in the manner chosen by the Customer when placing the Order.

  2. A In the case of Products with different delivery times, the delivery date is the longest given term.

B When ordering Products with different delivery times, the Customer may request delivery of the Products in parts or may request shipment of all the Products after completing the entire order.

  1. Start of the period of Product delivery to the Customer counts as follows:

  1. If the Customer chooses the transfer payment method, electronic payment or credit card payment - since the day on which the bank account of the Seller is credited.

6. If the Customer chooses to collect the Product personally, the Product will be ready for collection by the Customer within the time specified in the Product description. The Customer will be additionally informed by the Seller about the readiness of the Product to collect by sending an appropriate e-mail to the specified Customer's email address given when placing the Order.

7. When ordering Products with different readiness dates, the readiness date is the longest deadline given.

9. Product delivery takes place within the European Union.

10. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Shipping costs of the Product (including transportation fees, delivery and postal services) are shown on the Online Store web pages in the 'Shipping costs' tab and while placing the Order, including when the Customer expresses his or her desire to be bound by the Sale Agreement.

11. Personal collection of the Product by the Customer is free.

§ 10

Right to withdraw

  1. The Customer may withdraw from the Sales Agreement within 14 days without giving any reason, except when ordering a personalized product, then the right to withdraw from the agreement is not entitled.

  2. Time limit specified in paragraph 1 begins with the delivery of the Product to the Customer or a person designated by him other than the carrier.

  3. In the case of an Agreement that covers many Products that are delivered separately, in batches or in parts, the deadline indicated in paragraph 1 starts since the time of delivery of the last item, batch or part.

  4. In the case of an Agreement which involves the regular delivery of Products for a limited period (subscription), the deadline indicated in paragraph 1 starts since the time of taking possession of the first item.

  5. The Customer may withdraw an Agreement by submitting a declaration of withdrawal. To meet the deadline for withdrawing from the Agreementt, it is sufficient for the Customer to send a declaration before this deadline.

  1. The declaration may be sent by traditional mail, fax or electronically by sending the declaration to the Seller's e-mail address or by submitting the declaration on the Seller's website - the Seller's contact details are specified in § 3. The declaration may also be submitted by filling in a form, a template of which is attached as Annex 1 to these Regulations and an attachment to the Act of 30 May 2014 on consumer rights, but it is not mandatory.

  1. If the Customer sends a declaration electronically, the Seller will immediately send the Customer the confirmation of receiving of the declaration of withdrawal from the Agreement to the e-mail address provided by the Customer.

  2. Consequences of withdrawal:

  1. If the Customer withdraws from a distance Agreement, the Agreement shall be considered null and void.

  2. Seller shall immediately, not later than 14 calendar days from the date of receipt of the Customer's declaration of withdrawal from the Agreement, return to the Customer all made by him/her payments, including cost of delivery of the Product (with exception of additional costs resulting from theCustomer's method of delivery other than the cheapest ordinary way available in the Online Store).

  3. The Seller will refund payment using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed for another solution that will not involve any costs for him.

  4. The Seller may withhold payment until the ordered product has been returned or until the proof of return is provided to him/her, whichever occurs first.

  5. The Buyer should return the Product to the Seller's address provided in these Regulations immediately, no later than 14 days from the day on which he informed the Seller about withdrawal from the Agreement. The deadline will be met if the Customer sends the Product back within 14 days.

  6. The Customer bears the direct costs of returning the Product, including the costs of returning the Product if, due to its nature, the Product could not be returned by traditional mail.

  7. The Customer is liable only for the reduction of the value of the Product resulting from its use other than as necessary to establish the nature, characteristics, and functioning of the Product.

9. When, due to the nature of the Product, it cannot be returned by regular post mail, information about this, as well as about the cost of returning the Product, will be available in description of the Product in the Store.

10. The right to withdraw from a distance agreement is not entitled to the Customer in relation to the Agreement:

  1. when the subject of the agreement is not a standard product but a product manufactured according to the Customer's specifications or to meet his individual needs,

  2. when the subject of the agreement is a product delivered in a sealed package, which cannot be returned after opening the package for health protection or hygienic reasons if the packaging has been opened after the delivery,

  3. when subject of the agreement is a rapid decaying product or a product having a short shelf life,

  4. the service agreement, if the Seller has fully completed the service with the express consent of the Customer who has been informed prior to the execution of the service that after the Seller completes the service, he/she loses his/her right to withdraw from the Agreement,

  5. when the price or remuneration depends on fluctuations in the financial markets, over which the Seller has no control and which may occur before the deadline for withdrawal,

  6. when the subject of the agreement is a product, which after delivery, because of is nature, is inextricably connected to other things,

  7. when the subjects of the agreement are: alcoholic beverages, the price of which has been agreed upon the conclusion of the agreement of sale, and which can be delivered only after 30 days and the value of which is dependent on fluctuations in the market, over which the Seller has no control,

  8. when the subjects of the benefit are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after the delivery,

  9. for supply of newspapers, periodicals, and magazines, with the exception of subscription agreement,

  10. for the supply of digital content which is not stored on a tangible medium if the performance has begun with the express consent of the Customer before the deadline to withdraw from the agreement and after having informed him/her by the Seller of the loss of the right of withdrawal from the Agreement,

§ 11

Complaints and warranty

  1. New Products are covered by the Sales Agreement.

  1. The Seller is obliged to provide the Customer with a product free from defects.

3. In case of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions regarding warranty in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under the warranty.

  1. Complaints should be submitted in writing or by e-mail to the addresses of the Seller provided in these Regulations.

  1. It is recommended that the complaint include brief description of the defect, circumstances (including the date) of its occurrence, data of the Customer submitting the complaint, and the Customer's request in relation to the defect of the goods.

  1. The seller will respond to the complaint immediately, no later than within 14 days, and if he does not do so within this period, it is considered that the Customer's request was considered justified.

6. The Seller shall respond to the complaint request immediately, and if the Customer is a Consumer - no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint within 14 days, it is considered that the Customer's request was considered justified

  1. Goods sent under the complaint procedure should be sent to the address given in § 3 of these Regulations.

version for stores where the product will not have a warranty card attached

  1. If a warranty has been granted on the Product, information about it, as well as its content, will be included in the description of the Product in the Store.

version for stores where a warranty card will be attached to the product

8. In case when a product has been granted a warranty, information about it, as well as its content, will be included in the description of the Product in the Store. The Seller will also attach a warranty card to the sold Product.

§ 12

Out-of-court procedures for dealing with complaints and claims

  1. Detailed information on the Customer's options for Out-of-court procedures for dealing with complaints and claims as well as rules of access to these procedures are available on the places and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include customer protection, the Provincial Inspectorates of the Trade Inspection and the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.

  2. The Customer has the following examples of possibilities of using out-of-court procedures for dealing with complaints:

  1. The Customer is entitled to ask for help at the permanent consumer arbitration court, as referred to in article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws 1 No 2014 item 148, as amended), with a request to resolve the dispute arising from the Agreement concluded with the Seller.

  2. The Customer is entitled to ask the provincial inspector of Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws No 2014 item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of dispute between the Customer and the Seller.

  3. The Customer can acquire free aid according settlement of disputes between the Customer and the Seller using the free assistance of district (municipal) consumer ombudsmen or a social organisation whose statutory tasks include customer/consumer protection (e.g. Consumer Federation, Polish Consumers' Association).

§ 13

Personal data in the Online Store

  1. The administrator of databases containing personal data provided by Customers of Online Store is Seller.

  2. Personal data of the Customers, collected by the administrator through the Online Store, are collected to implement the Sale Agreement, and if the Customer agrees - also for marketing purposes.

  3. Possible recipients of personal data of the Online Store Customers:

  1. In the case of a Customer who buys in the Online Store and chooses post or courier as the way of delivery, the Administrator shall make the Customer’s collected personal data available to the selected courier or agent performing the shipments by order of the Administrator.

  2. In the case of a Customer who chooses electronic payment or card payment when using the Online Store, the Administrator makes the Customer’s collected personal data available to the selected agent handling the above payments in the Online Store.

4. The Customer has the right to access his data and to correct it.

5. Providing personal data is voluntary, but failure to provide the personal data required in the Online Store Regulations to conclude and execute the Sales Agreement results in the inability to conclude this Agreement.

§ 14

Final provisions

11.1. Agreements concluded by the Online Store are concluded in the Polish language.

2. The Seller reserves the right to amend the Regulation for important reasons such as: the change in the law; changes in methods of payment and delivery - the extent to which these changes affect implementation of the provisions of the Regulation. The Seller will inform the Customer about each change at least 7 days in advance.

3. In matters not covered by these Regulations, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; E-Commerce Act; Consumer Rights Act, Personal Data Protection Act.

4. Customer has the right to use out of court procedures for dealing with complaints and claims. For this purpose, the Customer can submit complaint via the European ODR platform available at: http://ec.europa.eu/consumers/odr/.